Customer Care Coordinator

Blys is one of Australia’s fastest growing wellness brands, our mission is to improve the quality of life and overall happiness for people around the world by providing easy access to wellness.As Blys evolved, so did our team and mission. With 10,000s of users and teams in four countries, Blys is the fastest growing on-demand wellness platform in Australia. Through design, technology and our thriving community of expert practitioners – we deliver simple and delightful experiences to customers whilst creating flexible work with above-industry rates for therapists. We believe in the power of “touch”, and how natural therapies such as massage can help people improve their health, well-being, and overall happiness. As a team, we’re driven to make wellness as accessible as possible so that people can easily incorporate it into their everyday life. We want everyone to be able to experience the physical and mental benefits it has to offer.As a Customer Care Coordinator, you must be familiar with Australian culture and customers to be able to better assist our clients’ needs. We are looking for an energetic individual with good attention to detail, well-organised and solutions-oriented. Being part of a start-up team, you will be part of building and improving the process and building the culture and values of the PH team.Your tasks:Manage daily bookings and customers’ inquiries through phone calls, emails and live chatsManage, update and improve the company’s knowledge base, website and social media accountsProactively seeks to find better ways to do things - introduces or recommends operational efficiencies Enjoy these perks:Competitive monthly basic salaryHMO plus 1 dependent after 6 monthsBe part of the PH pioneer teamWork-life balanceOpportunity for growth and trainingsFixed morning shift - AU timeFriendly and collaborative working environmentWhat it takes to be part of us:Must complete at least 2 years in collegeCustomer service experience is preferred but not requiredFamiliar with Google Apps (Gmail, Calendar, Docs, Sheets)Must be willing to work in MandaluyongMust be willing to be hired as a consultant or independent contractor