Contact Center Manager

Job Description:San Miguel Corporation is seeking a part-time Contact Center Manager to join our team in Parañaque, NCR. As an Associate-level position, the Contact Center Manager will be responsible for overseeing the daily operations and performance of our contact center team. This role requires a minimum of 5 years of experience in a similar role and the ability to effectively manage a team of customer service representatives.

Responsibilities:- Develop and implement strategies to improve the contact center's efficiency and customer satisfaction- Monitor and evaluate the performance of contact center agents, providing coaching and feedback as needed- Analyze data and trends to identify areas for improvement in processes and procedures- Work closely with other departments to ensure a seamless customer experience across all channels- Handle escalated customer complaints and issues, ensuring they are resolved in a timely and satisfactory manner- Maintain accurate records and reports related to contact center operations

Requirements:- Bachelor's degree in Business Administration or a related field- Strong leadership and communication skills- Ability to work in a fast-paced environment and adapt to changing priorities- Experience with contact center software and technologies- Energetic and adaptable personality traits- Strong analytical skills

Benefits:- Employee discounts on San Miguel Corporation products- Medical coverage for part-time employees- Disability insurance for eligible employees

Working Environment:At San Miguel Corporation, we are committed to fostering a diverse and inclusive workplace where all employees feel a sense of belonging. As a Contact Center Manager, you will have the opportunity to pave the way for diversity and inclusivity within the contact center team, creating a positive and collaborative work environment.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement:San Miguel Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.