See more job openings in Business Process Outsourcing**CLIENT**A KPO. Provides research services, business services, document services, and legal services to Fortune 500 clients**JOB DESCRIPTION**Technical- Manage day-to-day studio operations and budget, including short and long-term operational planning with shifting priorities.- Act as a leader in the studio; ensure standard operating procedures are followed, identify inefficiencies in workflow and drive a culture of continuous improvement.- Set daily production goals and ensure resources are in place to meet targets, coordinating directly with teams. Report out on daily progress to cross-functional leaders to ensure complete transparency of studio progress.- Represent the studio team during daily status meetings.- Maintain cooperative disposition while balancing creative needs with business strategy and fiscal responsibility.- Forecast bottlenecks & initiate plan to ensure team has appropriate resources to adapt.Client management- Promote the studio across the global business, identifying business opportunities and areas where the Design Studio could add value to our clients- Ensure high levels of client service and the efficient running of the studio through adherence to all best practice processes and recommending improvements- Meet with clients on a regular basis to provide a progress health-check throughout the life of high-level projects. Identify and pro-actively plan for future projects that are known to the client- Ability to build relationships with clients at all levels- Manage Client escalations and ensure service recovery- Implement Continuous ImprovementProject leadership- Take complex high-level design briefs, and communicate this information clearly to relevant members of the team/client in both written and verbal form- Handle the project management of the larger high-level tasks, to ensure the creative and professional solutions are in line with the campaign's strategic goals, the clients' preferred style and brand guidelines- Experience of managing a team of highly creative designers, helping them to deliver compelling and professional solutions within strict corporate guidelines to tight deadlines and on budget- Exemplary project and people management skills are essential to ensure the smooth running of the diverse and creative team**JOB QUALIFICATION**- Excellent client-facing and communication skills, with a confident personality- Excellent verbal, written and listening communication skills, team-building skills, as well as creative and artistic presentation skills- In-depth knowledge of brand positioning, industry trends- Creative and artistic presentation skills- Ability to convey ideas in an oral presentation in an exciting and engaging manner- In-depth knowledge of brand positioning, industry trends- Substantial experience within the design industry of which a considerable period of this experience would be as a senior creative developing impactful marketing campaigns- Superb written communication skills, can convey complex concepts clearly- Prior experience in digital design, with digital media experience and information design- Exceptional Adobe creative software skills- High degree of competency in HTML coding, a 'digital native' with good experience as a web and digital designer- Minimum 7+ years of relevant experience- Any graduate- Must have experience managing operations for a production studio- Ability to influence and build successful working relationships with a diverse set of partners.**ACTIVE DATES**June 22 - February 28, 2019
