Job Description:DMCI is looking for a Client Support Officer to join our team in a remote work setting in Antipolo, Calabarzon, Philippines. As a Client Support Officer, you will be responsible for providing exceptional support to our clients and ensuring their needs are met in a timely and professional manner. This role will require you to work part-time, with a focus on assisting clients remotely.
Responsibilities:1. Respond to client inquiries via email, phone, or online chat in a timely and professional manner.2. Assist clients with account setup, troubleshooting, and navigation of our products or services.3. Collaborate with internal teams to address client issues and ensure resolutions are provided promptly.4. Maintain accurate records of client interactions and transactions in our CRM system.5. Proactively reach out to clients to gather feedback and improve overall customer satisfaction.6. Stay up-to-date on product knowledge and industry trends to provide informed support to clients.7. Identify opportunities to upsell or cross-sell products or services to existing clients.
Requirements:1. 3 years of experience in a client support or customer service role.2. Resilient and able to handle challenging client interactions with professionalism.3. Independent and able to work effectively in a remote setting.4. Strong attention to detail and ability to multitask in a fast-paced environment.5. Adaptability to learn new tools and technologies quickly.6. Excellent communication skills and fluency in English.7. Comfortable with using CRM systems and other client support tools.
Benefits:- Disability insurance- Parental leave- Medical coverage
Working Environment:At DMCI, we prioritize employee well-being through health and wellness initiatives. We value work-life balance and encourage a positive and inclusive work environment for all team members.
Deadline to Apply:May 25, 2024
Equal Opportunity Statement:DMCI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
