Call Center Agent Mid/Dayshift Grads/Freshers/Hs Grads Makati

• Schedules work to guarantee precise phone coverage; examines priority of telephone calls and changes escalated telephone calls to reassure remedy to difficulties.• Prepares standardized reviews to observe workload, response time and caliber of input.• Picks up telephone requests and supplies details/ suggestions to consumers.• checks mail, fax and inbox to offer customer help.