Business Process Agents

ES - Agents Positions (CSR)Qualifications:a. Bachelor's Degree or completed 2 years in college (depending on the account's qualifications)b. With 1-2 years BPO Experiencec. Open to seasonal accountsResponsibilities:• Excellent communication and phone skills, with an ability to think and react to situationsconfidently• Demonstrate ability to identify opportunities, develop account strategies, and negotiate creativesolutions• Appropriately communicate brand and corporate position, foster and maintain excellent customerrelationship and build rapport in every customer contact via telephony or written correspondence• Able to create a need and emphasize product/service features and benefits, quote prices, discusscredit terms, and prepare sales order forms and/or reports for existing customers utilizing web basedtools or proprietary software Experience in sales and client account management is a must. Sales andmarketing experience in the sports and entertainment industry is preferredBenefits• Competitive compensation package with monthly performance incentives• Meal and other allowances• Medical coverage for the employees and 3 qualified dependents• Dental coverage for employees• Skills enhancement through trainings and personal development programs