Associate, Order Management (Mandarin

Summary: Reports to the Customer Service Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries
Essential Duties and Responsibilities:
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day to day liaison between Logistics Service Provider and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as representative of Shared Service Center as necessary
Collaborates with E-commerce department to solve systems issues
Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
Required Skills / Experience / Competencies::
Ability to work on own initiative and prioritize tasks
Ability to work under pressure and strong attention to detail
Job Requirements:
Undergraduate/Vocational/Bachelors Degree
Previous Customer Services experience
Must be a fluent English/Mandarin speaker
SAP experience (desirable)
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