Financial ManagementDirect annual budgeting and planning process for the organization's annual budgetDevelop and manage annual budgetOversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.Develop long-range forecasts and maintain long-range financial plansPrepare annual audit and be a liaison with all outside vendorManage Profit and Loss of the programs handledOrganizational EffectivenessManage functionsIncrease the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functionsImplement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performanceDrive initiatives in the management team and organizationally that contribute to long-term operational excellence Process improvement – reviews and evaluates existing processes and works with his/her team to create and implement improvements using Six-Sigma, DMAIC, LEAN etc. methodologies, and RPA/Automation; Business TransformationParticipate in the development and presentation of proposals for business developmentEstablish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.Organizational LeadershipContribute to short and long-term organizational planning and strategy as a member of the management teamBalance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goalsManage and drive performance from the Operations Managers, Associate Managers, Team Leaders and Associates in meeting SLAs and KPIsLead multiple programs and LOBsWill act as the site POC and oversee business continuityClient RelationshipLead and deliver complex client engagements that help identify, design and implement creative business solutions for the companyProvide excellent customer service and determine the needs of the clientOther tasks as assigned by the immediate reporting manager as needed by the businessCandidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any fieldAt least 12 year(s) of working experience in the related field is required for this positionAt least 2 years working in a Director level and has had P&L responsibility, and managed projectsPreferably Directors specializing in Customer Service or equivalentAbility to handle 800+ FTEs under multiple line of businesses Managed teams in various geographic locations with a proven track record of meeting and exceeding financial targetsHas worked at multiple client accounts to gain experience in working with and handling different types of clients; strong client facing abilities including the ability to handle scope issuesHas the ability to work with senior management and work within the political structure of his/her own organization as well as the clientsIs able to communicate effectively in writing, verbally, and through presentationsPossess strong people skills - is able to work with other organizations such as third party vendors, sales, marketing, and legal, and understand their terminology; understand the requirements for the various staff positionsStrong planning abilities (both strategic & tactical)Has an understanding of the technology/RPA used in the BPO industryStrong negotiation skillsStrong Business AcumenCan work in Cebu City
