Workforce Scheduler

Basic Functions? Responsible for managing staffing models and scheduling processesRole & Responsibilities? Manage the scheduling process of the program.? Create agent schedules, IDPs and make necessary adjustments as necessary.? Acts as backup to the WF FST Assistant Manager.? Manage employee information changes inside Verint WFO system? Communicate effectively with internal and external customers? Responsible for balancing staffing requirements with operational efficiencies and financial goals. General Skills? Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail? Solid critical thinking, problem solving, and interpersonal skills? Demonstrates ability to give and receive feedback with peers and business partners? Ability to work independently with minimal supervision• Must demonstrate sound arithmetic, analytical and problem solving ability.• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.? Excellent verbal, written and comprehension skillsTechnical Skills ? Very proficient with Microsoft Excel• Ability to scrub, dissect and shape data, create customized reports.? Good knowledge of any WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc.? Create forecasts, schedules and IDPs, run scenarios inside a WFM toolWork Experience Requirements? 2+ year of hands-on experience in WFM in a call center inbound voice process? 1+ year of Scheduling experience using any of the following tools - eWFM, Blue Pumpkin/Impact 360, or IEX."