Workforce Management Specialist

Job description Deploy and manage manpower effectively for POS Implement workforce management strategies to optimize performance Facilitate training and development programs for POS Agents Ensure seamless operation of POS Agent Provide troubleshooting support for Agent portal Collaborate with cross-functional teams to enhance overall POS efficiency. Will be working under the POS Backoffice Team Requirements:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, any field. Should have at least 1-3 years of administrative experience. Preferably 6months or a year experienced with Workforce Management. Strong organizational skills. Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Ability to communicate call manpower forecasts and coordinate important updates to key stakeholders. Ability to work independently with minimal supervision. Capable of problem solving. Must be knowledgeable in using Microsoft Office.