Workforce Associate Real Time Analyst (El1693)

Accenture in the Philippines is currently looking for **Workforce / Real Time Analysts** who will be responsible in performing the following day-to-day tasks:- You will be responsible in real-time adherence and queue management for business operations and monitoring and managing site activities to support client/account service level agreements.- You will ensure that scheduled team logins/ logout on time, and managing, controlling, and reporting non-adherence to schedules.- You will be managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements.- You will be the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.**What are we looking for?**- Open to college graduates, college undergraduates and associate degree graduates with related work experience- Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry- Amenable to work in Cebu City- Willing to go back on-site once recalled**Good to have skills**:- Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)- Familiarity with DANER approach in monitoring real time activities**Join our high-performing team and enjoy these benefits**:- Competitive salary package, company bonuses, and performance incentives- Night differential- Loyalty, Christmas gift, inclusion, and diversity benefits- Paid sick and vacation leaves- Expanded maternity leave up to 120 days*- HMO coverage (medical and dental) from day 1 of employment- Life insurance- Employee stock purchase plan- Retirement plan- Flexible working arrangements- Accessible locations- Healthy and encouraging work environment- Career growth and promotion opportunities**How to Apply?**- After you have submitted the accomplished online questionnaire, kindly wait for a phone call from our recruiters.**Additional Information**:**What we believe**:*Terms and conditions applySchedule:- Rotational shift**Education**:- Bachelor's (preferred)**Experience**:- Real Time Analyst: 1 year (preferred)