Workforce Analyst

**Position -WFM Analyst**- Graduate in any stream- Well-versed in WFM systems especially IEX and Verint- Minimum of 3 yrs WFM experience in a call center inbound voice processLocation - CebuBasic FunctionsResponsible for intra-day management processes for operations located in Manila, Philippines. To achieve business service level objectives efficiently. Create and manage reports for internal and external customers.Role & Responsibilities- Efficiently manage intra-day staffing and service level.- Provide timely, accurate reports on intra-day performance.- Monitor and drive schedule adherence.- Communicate effectively with internal and external customers.- Perform other duties and assignments as directed.General Skills- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.- Solid critical thinking, problem solving, and interpersonal skills.- Demonstrates ability to give and receive feedback with peers and business partners.- Must demonstrate sound arithmetic, analytical and problem solving ability.- Excellent verbal, written and comprehension skills.Technical Skills- Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.- Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.Work Experience Requirements- Minimum of 2-year WFM experience in a call center inbound voice process.**Salary**: Up to Php35,000.00 per monthSchedule:- Day shiftAbility to commute/relocate:- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)Application Question(s):- Do you have knowledge in WFM systems such as eWFM, IEX,CMS, verint/Bluepumpkin**Education**:- Bachelor's (required)**Experience**:- WFM experience in a call center inbound voice process.: 2 years (required)