Web Customer Service Representative

Job Description: The Web Customer Service Representative (eCommerce rep) is responsible for communications with large account customers via phone and email regarding direct business with Lexmark.Role/Responsibilities:Take phone calls, Click-to-chat and emails from customers regarding:setting up a direct account with LexmarkProduct informationPlacing an orderorder status access or issueslarge account manager contact informationB2B site issuesRegister and maintain customers in the Global Web Order Status portalRegistering and approving new customersValidate customer is in MDM (Master Data Management) databaseValidate customer is registered with the correct SAP Sold-toTrain customers and internal users on using the portalForwarding break/fix issues to IT, Heather and/or COE for SAP.Skills:Exemplary phone skillsCommunicates well through emailWorks well independently and with a cross-functional team?Systems:Global Web Order StatusRemedy Ticketing systemKnet and Large Account TR listEducation:Graduate of any 4 year courseat least 1 yr of BPO experience or CS experience