Responsibilities:1. Engage with customers through web chat to provide support, answer inquiries, and resolve issues in a timely and professional manner.2. Use effective communication skills to ensure a positive customer experience and promote customer satisfaction.3. Utilize problem-solving skills to address customer concerns and escalate issues as needed.4. Maintain accurate records of customer interactions and transactions.5. Collaborate with team members to ensure consistent and high-quality customer service.6. Stay informed about products, services, and company policies to effectively assist customers.7. Meet and exceed performance metrics related to customer satisfaction, response times, and resolution rates.8. Adhere to company guidelines and procedures to uphold standards of service excellence.9. Continuously seek opportunities for personal and professional growth within the role.
Requirements:1. Bachelor's degree or equivalent work experience in customer service or a related field.2. Previous experience in customer service, preferably in a web chat or remote work setting.3. Strong written communication skills with a focus on clarity, accuracy, and professionalism.4. Ability to adapt to different customer personalities and situations with empathy and understanding.5. Dedication to providing exceptional customer service and resolving issues effectively.6. Excellent time management skills to handle multiple customer inquiries simultaneously.7. Strong negotiation skills to address customer concerns and reach mutually beneficial solutions.8. Proficiency in using web chat software and other relevant tools for customer support.9. Willingness to work flexible hours and adapt to changing work environments.10. Familiarity with company policies, products, and services to effectively assist customers.
Benefits:1. Paid Time Off (PTO) for eligible employees.2. Free food provided during work hours.3. Company transportation options for remote workers.
Working Environment:At Smart Communications, we prioritize building strong connections and treating our colleagues like an extended family. We foster a supportive and collaborative work environment where every team member feels valued and respected.
Equal Opportunity Statement:Smart Communications is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
