Web Chat Officer - Remote Work

Job Description:

Zalora Philippines is seeking a motivated and reliable Web Chat Officer to join our team on a part-time basis. As a Web Chat Officer, you will be responsible for providing exceptional customer service through online chat platforms. This role will allow you to work remotely from the comfort of your own home.

Responsibilities:- Respond to customer inquiries and provide support through web chat platforms- Assist customers with product information, order tracking, and issue resolution- Demonstrate empathy and emotional intelligence in all interactions with customers- Use effective communication skills to provide clear and concise responses- Collaborate with other team members to ensure a seamless customer experience- Proactively identify potential issues and escalate them to the appropriate department- Maintain accurate records of customer interactions and follow up as needed- Stay up-to-date on product knowledge and company policies

Requirements:- Bachelor's degree or equivalent work experience- Minimum of 1 year of experience in customer service or a related field- Strong written communication skills- Ability to multitask and prioritize in a fast-paced environment- Emotional intelligence and leadership qualities- Reliable and motivated to exceed customer expectations

Benefits:- Free food- Parental leave- Paid sick leave

Working Environment:At Zalora Philippines, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing a positive and inclusive working environment where all team members feel supported and valued.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement:Zalora Philippines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.