Web Chat Associate - Work From Home

Job Description:

Booky is seeking a motivated and experienced Web Chat Associate to join our team on a part-time basis, working from home. As a Web Chat Associate, you will be responsible for providing exceptional customer service and support to our online clients through web chat. This role requires a high level of professionalism, communication skills, and technical proficiency.

Responsibilities:- Respond to customer inquiries and provide accurate information through web chat- Assist customers with placing orders, tracking shipments, and resolving any issues that may arise- Maintain a high level of customer satisfaction and ensure timely responses to all inquiries- Collaborate with team members to improve processes and enhance the customer experience- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Adhere to company guidelines and policies regarding customer interactions and data privacy

Requirements:- Minimum of 4 years of experience in customer service or a related field- Strong communication skills and a high level of professionalism- Technical proficiency with web chat platforms and CRM systems- Driven and confident personality traits- Demonstrated leadership and emotional intelligence skills- Ability to work independently and prioritize tasks effectively- Comfortable working remotely and managing time efficiently

Benefits:- Paid sick leave- Vision insurance- Parental leave- Opportunity to work with a company committed to environmental responsibility and sustainable practices

Equal Opportunity Statement:Booky is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: May 18, 2024.

Join our team at Booky and make a difference in the world of online customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.