Virtual Customer Account Handler

Are you looking for a flexible and rewarding work-from-home opportunity? We CALL CAFÉ are seeking dedicated individuals to join our dynamic team as Virtual Customer Account Manager. If you have a reliable laptop, backup electricity/UPS, high-speed internet, and the ability to invest in your own work equipment, we want to hear from you!
Position: Virtual Customer Account Manager
Key Requirements: Must own a Laptop with up-to-date software and reliable performance Backup electricity/UPS to ensure uninterrupted workflow High-speed internet connection for smooth communication Self-provided gear for effective and comfortable work environment Availability for shift working hours (8-10 hours) which will be decided once you complete training. Must be able to visit online for training which could last up to 4 weeks Responsibilities: Provide exceptional customer support through various channels (phone, email, chat) Resolve customer inquiries and issues promptly and professionally Collaborate with team members to ensure seamless communication Maintain a positive and customer-centric attitude at all times Qualifications: Strong communication and problem-solving skills Fluent English Speaking skills Ability to work independently and efficiently from a home office Previous customer support experience is a plus Familiarity with relevant software and tools Intermediate & Bachelor preferred Working Hours: Shift-based working hours totaling 8-10 hours per day.
Salary Range: Competitive salary ranging from 40,000 to 60,000 per month, based on experience and performance.
Perks:
Work from the comfort of your home Flexibility in scheduling Growth opportunities within the company Supportive and collaborative team environment If you meet the requirements and are ready to embark on a rewarding remote career, we invite you to apply!
Note: Only shortlisted candidates will be contacted. We appreciate your interest in joining our team!
Job Type: Full-time
Pay: Php11,000.00 - Php14,000.00 per month
Education:
Senior High School (Preferred) Experience:
Customer Service: 3 years (Required) Call Centre UK/USA: 3 years (Required) crm systems: 2 years (Preferred) Customer Service (international): 3 years (Required) Language:
English fluently (Required) Fluent English (Required) License/Certification:
up to date software laptop (Required) back up electricity/UPS (Required) high speed internet connection (Required)