This is a remote position.
Company Overview At ClearDesk we handle the sourcing recruiting and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations and we take pride in our ability to match each client with the right talent to suit their unique needs.
Our Mission At ClearDesk were passionate about helping people succeed. Our mission is to assist clients in building topperforming teams in the most costeffective way possible enabling them to thrive in todays competitive business landscape. Additionally were committed to helping our remote talent develop their careers within outstanding teams while supporting their families.
But we dont stop there. Were constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk we believe that when everyone succeeds we all succeed.
Job Description We are looking for experienced Shifting Care Coordinators to manage all aspects of the schedule for clients & caregivers. The ideal candidate will be responsive and flexible ready to address caregiver concerns promptly and professionally.
Why is this role Shifting Care Coordinator This role is Fulltime. 40 hours per week. For the first three to four weeks you will be working a standard MondayFriday shift as you undergo Care Coordination and Scheduler training. After those two weeks you will receive a new shift schedule.
Responsibilities Provide support and assistance to caregivers outside of regular business hours.
Answer patient calls field questions and assist patients in making new medical appointments
Change or cancel appointments as necessary
Manage and maintain caregiver schedule by filling open shifts coordinating schedules to increase or decrease the amount of necessary staffing
Relay appropriate matters to the Operations Manager for direction
Conduct checkins with caregivers and perform 90day/annual evaluations
Generate reports on caregiver supply and demand for direct supervisor
Keep phone list updated and current staff information updated in system
Maintain schedules digitally and ensure accurate data entry of client/caregiver information
Effectively organize track and communicate about all tasks
Communicate changes to schedule to appropriate staff
Requirements College educated
Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring or an equivalent background check/clearance available in the country
Must be comfortable with using Hubstaff a timetracking application
Experience coordinating calendars scheduling and rescheduling
Must be comfortable answering calls
Recruitment experience is a plus but NOT required
Healthcare background is a plus but NOT required
Healthcare software knowledge is a plus but NOT required (such as Wellsky)
Experience using any scheduling system Microsoft Office and Google Workspace
Professionallevel English (written and verbal/voice)
Computer or laptop with access to the internet (min speed of 25 Mbps)
Compensation and Benefits Fulltime: Up to PHP 42500 a month (Based on experience)
100% Remote (Permanent work from home)
HMO
Bonuses and incentives
Paid training
