YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the worldA company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.Do you want to make a difference Then come to our 'Insanely Customer Centric' Team and become a Certified International Specialist YOUR TASKS:Role Summary Manage the Operations Group by planning and implementing strategies to ensure improvement in both service and transit time performance whilst managing costs and to provide the fastest, most reliable and secure global door to door express transport service in the market with full end-to-end real-time visibility of shipment status and progress throughout the network in the most cost effective manner. Key Activities Internal and External Customers Provide best-in-class express transportation service to meet current and expanding business and operation requirements by ensuring development and implementation of initiatives and partnerships. Liaise with top management level of customers. Communicate DHL progress activities and plans. Promote company's interest to expand customer base. Support the business acquisition process and provide after sales support in order to achieve revenue and profitability targets. Country Manager Support with strategic business interest, development of annual business plan and strategies, implementation of plans, setting performance targets, infrastructure development. Service Partners and Vendors Develop and manage relationship, manage performance and cost of key suppliers, country agent partners. Equip and train them to deliver the same level of excellent service to our customers. Airlines Maintain high level relationship, negotiate major contract in conjunction with regional aviation group. Regulatory Authorities Represent DHL Interest at all levels of government and customs authorities. Country Senior Management Provide responsive and excellent support to revenue generating functions e.g. Commercial and CS to maximize business and revenue opportunities. Support other functions e.g. HR, IT and Finance in various initiatives to achieve corporate objectives. Support and consult in achieving corporate objectives and delivering best-in-class service to our customers. Regional Management Team Cooperate to get resources, solutions and contribute towards the successful implementation of regional imperatives and programs and targets, suggest review, approve policies and procedures affecting the countries. Regional Commercial Ensure operations services are in line with the need of CSI team. Make sure operations equipmentand software are adequate for performing tasks. Network Operations Managers Work with Hub managers, region and country Ops managers to ensure the service levels are met. DPDHL Partners Regular and effective communication between DPDHL partners to improve service, reduce cost and develop better cooperation between the different parties. People Management Determine organization structure, roles and responsibility and performance targets for the function Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness. Develop a team spirit and multitasking capabilities within the team. Plan, organize and direct an efficient and effective function. Develop IKOs/KPIs with team members and monitor individual performance. Conduct performance appraisal, including coaching. Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets. Identify training needs and opportunities to develop a highly skilled functional department. YOUR PROFILE: Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy. Analyzes and resolves complex cross-functional issues. Well-developed relationship skills and ability to network with multiple levels of an organization and other business units. 10 years management experience in a service related role, preferably in the Air Express Industry. Experience in implementing change. Experience of the local regulatory environment. Excellent Communication skills (English), spoken and written. OUR OFFER: Strong career support in an international environment Great culture and colleagues Multifarious benefit programs Best and safe place to work Do you see a personal challenge in these versatile and responsible tasks Then apply nowWe look forward to receiving your application
