WHO WE ARE:RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.Come join a team where your work makes an impact every day!ABOUT THE TEAM:WHAT YOUâLL DO:- Primarily focus on inbound phone interactions with customers- Position operates during an assigned shift between 7:30am and 7:00pm.- Document customer interactions through case creation in Salesforce (PMC specific)- Document product knowledge and solutions using our knowledge management system- Receive, index, and process electronic documents to obtain approved status- Ensure compliance standards set by the client are met- Act as a liaison to the client, agent, and vendor- Process payments- Manage situations that require real-time solutions and set clear expectations of resolution plans- Establish relationships and trust with customers during their interactions- Maintain a high first contact resolution rate for client issues- Achieve or exceed minimum service levels and abandon rates- Perform additional duties as required- Success is measured on Quality Assurance Score & Abandonment RatePRIMARY RESPONSIBILITIES:- Primarily focus on inbound phone interactions with customers- Position operates during an assigned shift between 7:30am and 7:00pm.- Document customer interactions through case creation in Salesforce (PMC specific)- Document product knowledge and solutions using our knowledge management system- Receive, index, and process electronic documents to obtain approved status- Ensure compliance standards set by the client are met- Act as a liaison to the client, agent, and vendor- Process payments- Manage situations that require real-time solutions and set clear expectations of resolution plans- Establish relationships and trust with customers during their interactions- Maintain a high first contact resolution rate for client issues- Achieve or exceed minimum service levels and abandon rates- Perform additional duties as required- Success is measured on Quality Assurance Score & Abandonment RateREQUIRED KNOWLEDGE/SKILLS/ABILITIES:Strong business writing skillsStrong interpersonal communication skillsActive listening and emotional intelligenceMicrosoft office suites knowledgeFluency in Spanish is a plusProperty & Casual license is a plusExceptional customer service skills required; minimum of 2 years providing high quality customer service and technical support or a bachelor's degreeHighly energetic and self-motivatedGoing above and beyond for clients is required.Resourceful, creative, and able to think outside of the boxPREFERRED KNOWLEDGE/SKILLS/ABILITIES:Strong business writing skillsStrong interpersonal communication skillsActive listening and emotional intelligenceMicrosoft office suites knowledgeFluency in Spanish is a plusProperty & Casual license is a plusExceptional customer service skills required; minimum of 2 years providing high quality customer service and technical support or a bachelor's degreeHighly energetic and self-motivatedGoing above and beyond for clients is required.Resourceful, creative, and able to think outside of the boxWHAT WE OFFER:At RealPage, we're always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
