PERKS:•1-Day Hiring Process•Free Snacks during your applicationMINIMUM QUALIFICATIONS:•NO EXPERIENCE NEEDED!•K12 graduates or completed at least 2 years in college•For HS graduates, 6 months BPO experience for International account or 1 year BPO experience for local account is required•Must have good verbal and written communication skills•Must be willing to work onsite in Tagbilaran City, BoholJOB RESPONSIBILITIES:•Manage incoming calls from customers•Assess customer's needs and guide the customer accordingly•Maintains acceptable call lengths while remaining friendly, informative and helpful•Maintains productivity and quality standards•Demonstrates appropriate sense of urgency for customer responses•Escalates customer issues appropriately and correctly•Demonstrates timely, accurate and professional customer service•Maintains a positive and professional demeanor and portrays the company in a positive light•Demonstrates knowledge and use of departmental resources, policies and procedures•Utilize client base tools to provide accurate and consistent, responses to customer inquiries•Suggestively sell Client products and/or services.•Follow-up and escalate resolution actions related to unresolved issues•Troubleshoot and resolve email setup issues•Utilize chat services using proprietary software to detect, troubleshoot, and correct issues•Troubleshoot, detect and correct configuration errors•Additional assigned duties and tasks may be required as needed.IBEX-CLUSIVE BENEFITS:•Work-onsite allowance*•Extensive HMO coverage for you and your dependents•Non-Taxable Allowance on top of your basic salary•Excellent Program Incentives based on performance•Group Life Insurance - we got your back!•30 Service Incentive Leaves (1 5 days convertible to cash)APPLY ONSITE FOR FASTER PROCESSING!RECRUITMENT CENTERS:Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM Monday -Friday3rd Floor Plaza Marcela Mall, Tagbilaran City, Bohol | 10AM - 5PM Monday -Friday#ExperiencetheDifferencewithibex*Terms and Conditions Apply