Who are V? As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job
Conduct individual briefings and training's for catering personnel, such as chief cooks and others.
Plan, organise, conduct and direct a wide range of training activities, programmes and courses to benefit the knowledge and capability of the catering personnel
Educate catering personnel on ways to developing skills, enhance productivity and quality of work.
Advise responses to the queries which arrive via the Ticketing System.
Key Responsibilities and Tasks
• Assist in designing and developing individual and specific training and development programmes based on the company, clients and the individual trainee's needs.
• Evaluate offered training and development programmes; regularly amending and revising to ensure they meet current requirements
• Provide high quality training and services to all clients, as appropriate.
• Deal with a variety of catering-related duties, including administrative tasks.
• Provide 1st level support and guidance to all vessels based on the incidents they report.
• Record all queries raised by the vessels into Fresh desk.
• Keep logs and records, as per company standard.
• Liaise with higher levels of support and escalate other non-1st level issues to them (immediate supervisor and/or vendor where applicable), follow up for final resolution of all queries raised by the Vessel/Client.
• Identify areas of improvement for both Vessel Support and Training.
• Perform other appropriate role-related tasks as assigned by the Vessel Support Manager.
What can I expect in return?
What can I expect in return? V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
• Highest personal integrity standards, positive outlook and be a self-motivated individual with the potential to develop and progress.
• Excellent command of the English language, both written and spoken.
• Cooperative team player who thrives in busy environments with tight deadlines.
• Catering industry knowledge and experience.
• IMO 609 or another approved certificate that qualifies post-holder as an instructor.
• Strong skills in MS Office (Word, Excel, Power Point, Outlook) strong understanding of online Platforms.
• College University Graduate.
