When you join VerizonVerizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
Role Description
The Consultant – Training Delivery is a Trainer-of-Trainer role responsible for facilitating trainer/instructor certifications. Equip and support trainers/instructors, internal and/or external, with the knowledge, skills, and behaviors they need to be successful in delivering training solutions to learners. This role is expected to take part in trainer/instructor quality assurance processes to ensure a successful experience for learners and overall business success.
Responsibilities
Training Delivery and Preparation
Train and certify Verizon trainers and/or partner trainer/instructors to deliver successful training programs across Verizon's broad training curriculum using a variety of learning methodologies, media, and materials across multiple functional workgroups
Equip trainers/instructors with high-level technical and functional knowledge, skills, and behavior relevant to their training program
Ensure that trainers/instructors demonstrate strong facilitation skills to deliver training effectively
Infuse Verizon nuances into knowledge transition so that learning experiences are in alignment with Verizon strategy
Have a learner-centered mindset in order to continuously ensure that an optimal experience is being created for learners
Facilitate trainer/instructor certifications as scheduled
Provide trainers/instructors with continuous coaching and reinforcement for learning journey objectives
Work with Verizon instructional designers on to ensure that certification documentation (e.g., Learning Album Leader Guides, supporting collateral) are effective for trainers/instructors
Consulting
Manage and support strategic relationships with local Verizon channel leaders (internal) and/or Partner site leaders (external)
Provide feedback and guidance to trainers/instructors and their leaders to ensure Verizon expectations are met
Observe and rate trainers/instructors to ensure trainers/instructors meet Verizon Standards; provide "get well" recommendations and reskilling for those who fall below Verizon Standards
Evaluate training effectiveness; report outcomes and recommendations to leadership (internal and partners)
Identify and initiate continuous improvement actions to enhance outcomes for learners including recommending enhancements/changes to Verizon instructional design, recommending and delivering upskilling/reskilling for trainers/instructors, working with partner L&D teams on location specific-nuances (e.g., learning content, learning design, and learning plan flow)
Partner with Verizon and Partner instructional design and delivery teams on design, delivery and evaluation of trials/pilots to meet unique partner business needs
Represent GL&D in Audits associated with external partners and/or general Verizon compliance / operating guidelines; assume responsibility for any L&D related action items
Align and support all partner SOW requirements which include operating guidelines and compliance
You'll Need to Have…
Required
Bachelor's degree or four or more years of work experience.
Three or more years of relevant work experience.
Three or more years of experience delivering training to adults.
Willingness to travel domestically and internationally up to 50-75% of the time.
Willingness to work a flexible shift based upon business need, including USA based working hours.
Even Better if You Have..
A Masters Degree
Excellent training facilitation skills.
Experience leading Training Certifications.
Demonstrated ability to be flexible and adaptable to changing needs and circumstances.
Wireless Communications experience.
BPO Management/Training experience.
Curriculum Design experience
Project/program management experience
Supervisory experience.
Experience with Google Suite and Smartsheets.
Skills
Consulting
Coaching
Customer Service/ Experience
Learning Management
Performance Management
Relationship Management
Training Coordination
Training and Development
Training Delivery
Vendor Management
Workforce Development/ Upskilling
Analytics/Measurement*
Where you'll be working…
This position can be Hybrid and can be based from any valid [country location]. Hybrid w/ expectation of 3 days in office, Verizon or BPO Partner, and two days work from home At times you will need to work on location 5 days of the week if facilitating or as needed.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours40 Diversity and InclusionWe're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
