Telemarketer

Telemarketers are professionals who are responsible for talking to potential customers on the phone and selling products or soliciting donations. Their duties include tracking customer contact lists, explaining the benefits or advantages of their services, and obtaining payment information if necessary.Telemarketer responsibilities include:Cold calling people using a given phone directory to sell products or solicit donationsAnswering incoming calls from prospective customersUsing scripts to provide information about product's features, prices etc. and present their benefitsAsk pertinent questions to understand the customer's requirementsPersuade the customer to buy by demonstrating how merchandise or services meet their needsRecord the customer's personal information accurately in a computer systemDeal with complaints or doubts to safeguard the company's reputationGo the "extra mile" to meet sales quota and facilitate future salesKeep records of calls and sales and record useful informationRequirements and skillsProven experience as telemarketer or similar sales/customer service roleProven track record of successfully meeting sales quotas preferably over the phoneWorking knowledge of relevant computer programs (e.g. CRM software) and telephone systemsExcellent communication and presentation skillsProficient in EnglishSkilled in negotiation and dealing with complaintsPersistent and results-orientedPatient and able to handle customer rejection