Technical Support Representative - Permanent Work from HomeAt TTEC, we're all about the Human Experience. Elevated. As a **permanent work from home Technical Support Representative **you'll be a part of creating and delivering amazing technical experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture**What You'll be Doing**Do you have a passion for technology and helping others? In this role, you'll work to resolve technical requests or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.**During a Typical Day, You'll**- Bring your passion and love for technology to know what's going on with the latest technology products and help customers- Answer incoming communications from customers- Connect and resolve issues with customers using written communication only**What You Bring to the Role**- Accepts High School graduate (old curriculum) or equivalent education- Must have at least one (1) year of technical support or any technical and computer related experience- Great written communication skills including grammar and spelling- You lead by example and work with your team to contribute to the overall success of your client program- Comfortable with decision making by assessing the situation, researching potential solution ns and making recommendations- Area of residence should be within 100 kms. of any TTEC site (5-Ecom Pasay, UP Technohub & Sta. Rosa)**The Equipment You'll Need**- Have the right connection - a home internet connection of **at least 25 MBPS** (you may do a quick check through Fast. com)- Computer - we'll supply and deliver at your doorstep- Must be able to hard-wire (via ethernet cord) directly into your home modem- Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.**What You Can Expect**- **Permanent Work from Home**:- Knowledgeable, encouraging, supporting and present leadership- Diverse and community minded organization- Career-growth and lots of learning opportunities for aspiring minds- And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like:- Company-sponsored HMO with Health & Wellness programs for you and your family- Educational assistance through tuition reimbursement**A Bit More About Your Role**You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.**About TTEC**Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.**Primary Location**: : PH-National Capital-Mandaluyong, Metro Manila ** Job**: : _Customer Care RepresentativeJSGYM-TE
