Service Desk Analyst (Day Shift)

Service Desk Analyst (Australian Account)- Fixed dayshift- weekends offQualifications:- Bachelor's Degree in IT-related courses.- Experience in an Australian Account- Technical consultant on all customer interaction- Incident and Service Request fulfillment by ensuring the approvedthe process is complete or dispatched to Customer's service provider to complete the process.- Provide customers with a solution through information gathering,analytical, troubleshooting and problem research, or to routeor escalate the call to the appropriate resolution group.- Escalation and management of calls to agreed service levels identify,analyze problems, and recommend improvements identified in their own areaof responsibility and implementing those with recognized business benefits.- Solution adoption consultation assists in minimizing risk due to changes incustomer environment impacting Customer Users' experience with and/orthe expectation of IT.**Salary**: Php20,000.00 - Php25,000.00 per month**Benefits**:- Additional leave- Health insurance- Opportunities for promotion- Paid training- Promotion to permanent employeeSchedule:- 8 hour shift- Day shift- Monday to FridaySupplemental pay types:- 13th month salaryAbility to commute/relocate:- Taguig: Reliably commute or planning to relocate before starting work (required)