Technical Support Representative

As aTechnical Support Representative, you will be responsible for identifying customer’s concerns through phone; which includes but not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. You will be carefully attending to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
Soft Skills
Good English communication skills.
Advanced problem-solving skills and effectively communicate with customers and work groups.
Can communicate with customers at various technical levels.
Ability to handle difficult technical situations effectively and ability to set expectations and deliver information in a positive manner.
Ability to multi-task and have organizational skills.
Ability to work under pressure in a positive culture.
Ability to work from home in a quiet environment free of background noise and interruption.
Must be willing to work in a shifting schedule - availability for evening, night, weekend, and holiday shifts.

Technical Skills & ISP Requirements
Knowledge of computer technology and computer operating systems (LAN/WAN networking components, i.e.: PC’s, Routers, Multiplexers, Bridges and Switches. Etc.)
Must have at least 1 year BPO Technical Support experience is required
PC and gadget experience - Personal computer (PC) or Apple Mac computer, Smartphones, Digital Music Players, Tablets.
Hardware and Software troubleshooting skills
Familiar with software installation
Must have a strong and stable internet connection at home
With at least 25 MBPS subscription; 25mbps download and not less than 10 MBPS upload