Technical Staff 3 - Batangas - Laguna Area

Job Description:
Provide 1st line support especially for small to medium size environments with complex set up. Respond to fault calls, especially when the system or application is critical to the customer. Assist Engineering Trainees in support work; provide on-the-job training. Generate sales opportunities by (1) searching for potential clients, (2) asking referrals from principals, (3) identifying possible interested clients based in NMPI’s client list and, (4) his/her own initiative to assist in increasing the sales of the Company. Act as 1st level technical support and/or post implementation support to the Netmarks Engineers and provide corrective actions. Conduct post implementation review as part of quality process. Demonstrate continuous efforts to increase operations, utilize resources and to decrease turn- around time or down-times. Develop and attend training/s to widen product specialization and support Netmarks business opportunities. Perform all other tasks and responsibilities that may be assigned by the Engineering Operations Manager from time to time. Minimum Qualifications:
Competencies in LAN/WAN management Competencies in Server and Desktop management Has high level competence in one or more technologies With excellent oral and written English communication skills Has good customer service relations