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Tech Support

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Tech Support

Company:

Staffvirtual

Place:

Customer Service

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Details of the offer

Provide first level customer support for network and VoIP related issues and outages
Accurately process and record call transactions using designated ticketing system software
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
Take complete ownership of all support duties. Ensure tickets are handled in a timely matter
Follow up and make scheduled call-backs to customers where applicable
Diagnose and resolve technical hardware and software issues involving internet connectivity
Monitor network outages using network monitoring tools
Report circuit and VoIP related issues to upstream carriers
Interact with the company’s field network engineers as remote technical support

Qualifications:Excellent communication and customer service skills
VoIP experience is a plus
Willing to work on aNight Shiftschedule
Proper phone etiquette; demonstrated proficiency in typing and grammar, professional, resolution oriented, demonstrates initiative, resourcefulness, and strong problem-solving skills
Knowledge of or ability to learn relevant software computer applications and equipment
Ability to work independently, as well as take instruction from team members
Strong commitment to quality customer service
Understanding of cloud infrastructure and strategies
Knowledge on Network Routing and Switching infrastructure technologies
Ability to work independently, as well as take instruction from team members
Strong commitment to quality customer service
Understanding of cloud infrastructure and strategies
Knowledge on Network Routing and Switching infrastructure technologies

Job Type: Full-timeSalary: Php30,000.00 to Php40,000.00 /monthExperience:Technical Support: 1 year (Required)