Team Managers / Coaches Pioneer Account

TEAM MANAGERS / COACHES | PIONEER ACCOUNT Responsibilities: Facilitate the development of agent performance by conducting individual coaching sessionsCommunicate and teach product updates, behavior gaps, call drivers or system issuesActively participate in weekly/bi-weekly calibration sessionsReview, validate and approve requests within their authorization limits and take escalated callsBuild a strong working relationship with teammates and other departmentsRequirements: 2-year undergraduate degree (communications arts and education majors preferred)At least 1-2 year of experience as a call center/BPO Team ManagerExcellent communication skillsExperience in developing talents to its full potentialEffective communication and interpersonal skillsProficient in creating reports and in using MS OfficeMust be willing to work flexible schedules (including weekends and holidays)