Team Manager (Change Agent) | Leadership Academy | Shaw

The Team Manager/ Change Agent is responsible in coaching & developing management employees in fully adopting, and sustaining effective, consistent execution of the Leadership Academy tactics into their daily operational rhythm to drive peak performance.
Skills:
• Coaching Styles
• Types of Leadership
• Good oral and written communication skills
• Motivating the team
• Preparing tour desks’ work schedules and amendments if necessary
• Preparation of the overtime report (calculate the hours)
• Communicating with all sales agents in order to receive their comments/suggestions
• Participating in a weekly meeting with each agent
• Suggesting improvements to SOM/OM
• Supporting the SOM/OM with the implementation of changes (new procedures, objectives, including eventually training)
Abilities:
• Able to respond positively to changing environment
• Confident interfacing with clients and all leadership levels either in remote monitoring sessions or face-to-face capacity
• Highly self motivated
• Able to motivate and encourage agents
• Maintain and practice high standards of customer service and good communication skills
• Problem solving and decision making capacities
• Ability to work under pressure
• Ability to develop and implement policies and procedures specific to area of assignment
Requirements:
• Preferably Bachelor's/Associate Graduate of any course
• Flexible and is able to work on extended hours if needed
• Has Team Manager experience in supporting a US Telco account
• Willing to work in permanent nighshift schedule
• Wiling to be assigned in Shaw and to travel ocassionally in PQ site
• LEAP Certified
• Has been part of Leadership Academy