Team Leader, Operations

Access Healthcare is looking for Experienced Team Leader to be part of our Pioneering team! Job Description: As a Healthcare Operations Supervisor/Team Leader - you will play a pivotal role in leading a team of healthcare Client Partner (Patient Scheduling) within the assigned operation. You will be responsible for ensuring the smooth and efficient operation of our healthcare customer support team, fostering a positive and productive work environment, and upholding the highest standards of service excellence.
Job Highlights HMO on Day 120% Night Differential Competitive Salary Package Qualifications: At least 1 year – 2 years' experience in Healthcare BPO as a Team Leader or Operations Supervisor. Preferably handled Patient scheduling account focuses on oncology/cancer patient. Knowledge of Healthcare terminology will be considered a plus. Must be amenable to work onsite at McKinley, Taguig. Job Responsibilities: Lead, coach, and motivate a team of healthcare customer service representatives to achieve individual and team performance targets. Provide ongoing feedback, training, and development opportunities to enhance team members' skills and knowledge. Monitor team performance metrics, such as call quality, productivity, and customer satisfaction scores. Take proactive measures to address performance issues and implement strategies to improve overall team performance. Oversee day-to-day operations of the healthcare customer support team, including managing call queues, scheduling, and ensuring adequate coverage to meet service level agreements (SLAs) and response times. Conduct regular quality assurance evaluations of customer interactions to ensure adherence to company policies, regulatory requirements, and quality standards. Provide coaching and support to team members to enhance the quality-of-service delivery. Handle escalated customer inquiries or complaints in a professional and timely manner, resolving complex issues and ensuring customer satisfaction. Job Type: Full-time
Pay: Php38,000.00 - Php40,000.00 per month
Benefits:
Opportunities for promotion Pay raise Promotion to permanent employee Transportation service provided Schedule:
8 hour shift Monday to Friday Night shift Supplemental pay types:
13th month salary Overtime pay Performance bonus Ability to commute/relocate:
Taguig City: Reliably commute or planning to relocate before starting work (Required) Experience:
Team Leader, Operations: 1 year (Preferred)