Team Leader (Local Account)

JOB QUALIFICATIONS
• Graduate of any 4-5 year course
• Preferably with 3 years working experience in the Call Center Industry
• Preferably 2 years experience as Team Leader preferably within the call center or customer service industry
• Must have intermediate knowledge on Call Center Fundamentals
• Must have time and project management skills
• Must be highly resourceful, analytical, and creative
• Must be proficient in MS Office applications
• Must have excellent oral excellent organizational, interpersonal and communication skills
• Must have excellent English oral and written communication skills
• Must have superior ability to build relationships and promote an environment focused on team development and continuous improvement