**Purpose of the Job****Why Grundfos?**- Global values-driven organization- Great team culture and positive work environment- Wide range of employee benefits- Access to extensive internal training with global career development opportunities**Responsibilities**:- Coordinate and schedule service operations (using Service Management System).- Liaise and build trust with customers, service staff, and contractors (Authorized Service Partners) regarding any scope of on-site work, including Health &Safety aspects.- Organize travels and site visits.- Handle customer requests (phone calls, orders, etc.) and prepare simple quotations- Enter credit memos, returns, and warrant credits- Coordinate return of defective material from customers, distributors, and service centers,Assist in implementing plans, policies, and projects- Support in follow-ups and coordination with customers, where required, for ongoing repairs & maintenance. Assist in service training for customers.- Liaise with other Sections in consultation with the LM on all aspects of repair and ensure a high level of coordination. Assist in providing technical support to sales**Skills and Experience Required**:- Associate degree or equivalent work experience- Most likely to have at least 5 years of relevant work experience before entering level besides formal education- Industry, market, and business environment- Experience driving well-defined processes within the service environment- Ability to lead minor processes or projects- Ability to lead a well-defined business process within the service environment- Preference will be given to an individual with experience in handling repairs of pumps, hydraulics, motor controls, or rotating equipment (engine, fans, conveyors).- Intermediate written and spoken English skills- Accurate assembly and completion of pump tests- Familiarity or experience with SAP System is an advantage**More Information****We look forward to hearing from you.****_Please note that we will only prioritize local citizens/permanent residency visa holders of the country._**- Grundfos is an Equal Opportunity Employer._**About Grundfos**Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.**An inclusive team**If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.
