We are seeking a strategic Team Leader to join our collaborative team at Awesome CX in Davao City.
Growing your career as a Full Time Team Leader is an incredible opportunity to develop essential skills.
If you are strong in communication, creativity and have the right determination for the job, then apply for the position of Team Leader at Awesome CX today!
Team Leader –?is responsible of managing and leading a team of employees.?Leading the day–to-day planning, operation and problem-solving of a team to meet with the required service level components, standards, and client targets; offer creative solutions; to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents. Provides help to management, including hiring and training, and keeps management/client updated on team performance.Specific duties include but not limited to the following tasks:Monitor and conduct coaching on performance (metrics, save rate, aht) and behavior (attendance & punctuality) of team members.Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed.Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients.Coordinate with HR Department in relation of team members' leave application forms, incident reports, coaching logs, Overtime Trackers, and other internal documentation.Communicates company & account goals, policies, safety practices and deadlines to the team.Create an inspiring team environment with an open communication culture.Responsible for keeping track of and structuring various tasks, employees, and documents.Actively seek to resolve any concerns while adhering to the company policy and standards of behavior.Motivate team members.Listen to team members' feedback and resolve any issues or conflicts.Recognize high performance and reward accomplishments.Suggest and organize team building activities.Communicate internal concerns to the CSDs, Director of Leadership/ Operations Manager and HR DepartmentAttends leadership meetings and Focus Group Discussion set by the Management.Perform other tasks that will be assigned to, from time to time. Benefits of working as a Team Leader in Davao City:
? Opportunity to Make a Difference
? Room for Advancement
? Attractive packageCompetitive Pay
