Team Lead

Buong oras
Paglalarawan Job Description Join our high performing team and enjoy these benefits: Competitive Salary Packages Innovative Financial Technology Collaborative and Supportive Team Environment 15,000 PHP Signing Bonus Position Overview The ideal candidate should have a flexible and agile mindset as he/she will need to manage several activities relating to Service Delivery of Onboarding as a Service (OaaS) Unit for Payreto and/or Payreto's clients. He / she needs to have innate curiosity and could display ability and passion to learn complex ideas. As a Team Lead – Onboarding as a Service (OaaS) for the Payreto Group, you are expected to provide operational support to selected Payreto's clients. This role will provide you with global AML operations exposure. WHAT WILL YOU DO
Service Delivery and Operations Management: Ensures that all client Key Performance Indicators (KPIs) are met or exceeded expectations Ensures that regulatory and non-regulatory requirements related to AML, CTF, Sanction list screening, PEP are compliant all the time through various CDD and EDD efforts like KYB, KYC, Transaction Monitoring, adverse media check, etc Ensures that all client related processes as well as task updates are followed by the team; Continuously plan and implement operational improvements Anticipates and forecasts internal and external threats that might affect operations capacity Devises data-driven, creative and win-win solutions to mitigate risks or address existing problems Creates a prepared and viable succession plan Keep employee attrition at a minimum Routinely review quality standards Client Satisfaction and Account Management Find win-win solutions in handling client complaints and escalations in a timely manner Maintain a good to high NPS score from the clients assigned to you Regularly communicate with the client to better understand current and future needs that might generate more revenue for Payreto Exert best efforts to retain clients without compromising Payreto's operations and profitability Create and draft contract amendments if necessary Identify problems and review related information to develop, evaluate options and implement solutions for clients Attend handover between Sales, Product Leads, and Operations Manager and take time to understand the actual task to be delivered to the client. Ask questions if necessary Represent the client and the client's best interest when supporting the Product Lead, Operation Head, and Business Development Manager in creating the actual scope of work to be included in amendments or new order forms Proactively know the business of the client, their direction, the beneficiaries, servicing requirements, authorized personnel, and business goals Provide feedback for improvements (services or pricing e.g. time spent, user experience) of the product/module/venture for improvements to the product lead Product Development Actively participate in AML Compliance and Transaction Monitoring product development discussions Help find solutions for Payreto to use in the AML Compliance and Transaction Monitoring Space Provide insights to Product Leads, Operation Head, Team Leads, Business Development Manager, Venture Manager on the possible opportunities observed on the client's day to day activities Project Management Assist in the planning and implementation of new client project/s Ensure that all project tasks and milestones are accomplished on-time and within budget for the products assigned to you Regularly keep all Notion Pages up-to-date under his / er wing Internal Compliance and Audit Implement necessary corrective and/or disciplinary action to team members Ensure that Payreto is compliant to all client and Payreto Internal Audit standards People Management Provide direction, instructions, and guidance to the members of the team in accordance to the goal set by the operations head and the overall goal of the company Regularly conduct performance reviews of Team Leads, supervisors or any job role directly reporting to you Regularly coach and mentor direct reports Know by heart the team members' strengths, weaknesses, and motivation Maintain high employee satisfaction and morale Participate in the improvement of training to enable employees Recruit best candidates for the operations in the recruitment process Develop employees to become future leaders for Payreto Maintain high employee engagement within the team Review and coach personnel performance and if necessary issue corrective actions in compliance to the Company Policy Other Tasks Ensure that data is accurately entered and managed within the company's CRM or other sales management system Understand the company's goal and purpose so that it will continually enhance the company's performance Submit progress reports and ensure accuracy of data Assist in ad hoc work assigned by immediate supervisor Extend work hours when needed High quality and reliable operations of projects assigned Compliance to Payreto and Client requirements Provide leadership On time delivery of the output for tasks assigned for the client Quality and accuracy of the output for the task assigned Efficiency of delivery of the task assigned Clear and timely communication and the client Adherence to schedules Adherence to standards of the field Keep yourself up to date with the information and best practices of your field of specialization WHAT SHOULD YOU HAVE Bachelor's degree in Business, Finance, Economics, Legal Management, and Communication 3 – 5 yrs experience in subject matter expertise (AML Compliance and Transaction Monitoring, Due Diligence (KYB/ KYC, etc.)) At least 2 yrs. of leadership / management experience Must have advanced proficiency in MS Office Suite, experience in G Suite (Google) is a plus Very strong verbal and written skills Outstanding cognitive, comprehension, and strong analytical skills Proven business acumen and has tenacity to always continue without seeing immediate success (displaying entrepreneurial qualities Has Strong Subject Matter Knowledge (SME) in the Digital Banking, Payments, Remittance Space and would understand a variety of topics Candidates must have a strong desire to learn more than operations. This is a great opportunity to learn about understanding the commercial impact of the service and product development Has an ability to dig deeper on the topics SHIFT SCHEDULE Shifting Schedule Powered by JazzHR
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