Under the direct supervision of the Online Learning Programme Manager, and the overall guidance ofthe Chief, TFPB the incumbent will perform the below functions:
1Performs a wide range of office support and administrative functions.Responds or drafts responses to routine correspondence and other communications; uses standard
word processing package to produce a wide variety of large, complex documents and reports.Monitors processes and schedules related the unit’s outputs, products, tasks, etc.; where applicable,
assists in the verification of receipt and accuracy of requisite documents, approvals, signatures, etc. toensure compliance with relevant legal, financial and other requirements.Researches, compiles and organizes information and reference materials from various sources for
reports, work plans, studies, briefings, meetings/conferences, etc.Generates a variety of standard statistical and other reports, work orders, etc., using various
databases.Proofreads documents and edits texts for accuracy, grammar, punctuation and style, and for
adherence to established standards for format.Screens phone calls and visitors; responds to moderately complex information requests and
inquiries (e.g. answers requests requiring file search, etc.), and as necessary, refers inquiries toappropriate personnel for handling.Provides secretarial, administrative and logistics support to meetings, boards, committees,
conferences, etc.Assists in the maintenance of websites by scanning, converting and posting a variety of documents
onto the site.Assists in the preparation of presentation materials using appropriate technology/software.Maintains calendar/schedules; monitors changes and communicates relevant information to
appropriate staff inside and outside the immediate work unit.Performs data entry and extraction functions.Reviews, records, distributes and/or processes mail and other documents; follows-up on impending
actions.Updates and maintains large distribution lists; monitors, prepares and distributes various materials,
reports, where possible using electronic formats; handles arrangement for printing and translation asnecessary; coordinates shipment arrangements, courier services, etc.Performs general administrative tasks (e.g. leave and attendance recording, arrangements for
meetings and other events, reservations, budget follow-up, etc.), to include preparing and/orprocessing administrative requests/documents (e.g. requisitions, purchase orders, travel requests,contracts, expenditure authorizations, visa applications, etc.).Maintains files (both paper and electronic) and databases for work unit.Assists in providing software and office equipment support.Provides guidance to less experienced staff on general office processes and procedures, computer
applications, etc.Performs other duties as assigned.
Education: High school diploma or equivalent.
Work Experience: A minimum of three years' experience in general office support or related area.Previous experience in the United Nations common system desirable.Knowledge and Skills: Previous experience using UMOJA or other ERP desirable. Knowledge ofUN/ITC rules and procedures desirable
Languages: Advanced English. Knowledge of another official United Nations language, such asFrench is an advantage.
2Critical Job-Specific Values & Competencies:All staff members are expected to adhere to the ITC values and competencies, however, the onesindicated below are particularly relevant for this position:Values
IntegrityProfessionalismRespect for DiversityCore Competencies
CommunicationTeamworkPlanning & OrganizingAccountabilityCreativityClient OrientationCommitment to continuous learningTechnological awarenessManagerial Competencies
VisionLeadershipEmpowering othersManaging performanceBuilding trustJudgment/Decision Making
