Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.How do we make work life better?- By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences- By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism- By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users**Location**: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the Philippines.About the opportunityTax Customer Support Specialists are our client's guide to the world of tax. In this role you would be key in helping our client's all the way through from customer setup, transmitting of their files to remitting, balancing, and understanding their status with various tax agencies. This role serves as a liaison between our clients, internal departments within their business, payroll partners, Ceridian units and third-party vendors. This role is perfect for a team player who is detailed oriented, client focused, and payroll and tax minded.What you'll get to do- Provides client support and customer service on day-to-day payroll tax issues.- Ensures data and requests are processed in a timely and accurate manner.- Responds to client requests by analyzing and resolving client issues, special projects and/or problem solving through identification and coordination of Ceridian resources.- Proactively identifies tactical approaches for ongoing client requirements.- May work actively with customers, internal business units, tax agencies, payroll partners and third-party vendors to build and maintain customer loyalty, retention, and satisfaction.- Uses Ceridian internal resources, service tools, and Salesforce to provide proactive support and high-quality customer service.- Must keep current on all major systems enhancements, jurisdictional changes, and tax filing procedures- Takes ownership and accountability for resolution of ongoing client issues as they are identified.- Team player who takes responsibility to be a key contributor to help with building processes and best practices by sharing lessons learned, attending training, working with internal business partners and customers.What's in it for you- Encouragement to be the best version of yourself at and away from work:- YOUnity diversity and inclusion programs- Amazing time away from work programs- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life- Recognition for your contributions through excellent pay, perks, and rewards- Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares- Opportunities to fuel your career growth through numerous internal and external programs and eventsSkills and Experience we value- Experience in payroll and customer support preferred.- Demonstrate strong oral and written communication skills.- High level of analytical and problem-solving skills.- Strong organizational skills.- Ability to work collaboratively across teams.- PC Skills (Microsoft office suite, data entry, etc).What would make you really stand out- Experience providing over-the-phone service.- Experience in payroll an asset.- Experience in a call center environment.- Training in basic accounting.- Advanced customer care skills and training.- Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals.- Capacity to work flexible working hours to include Night Shift schedule and day-offs that maybe scheduled on weekdays- Willingness to work during holidays.
