Job Description:
Cropital is seeking a dedicated Support Specialist to join our team on a full-time basis. This is a work-from-home position based in Parañaque, NCR, PH, with the opportunity for growth and development within the organization. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Responsibilities:- Respond to customer inquiries and provide technical support via phone, email, and chat- Troubleshoot and resolve technical issues related to our platform- Collaborate with the technical team to escalate and resolve complex problems- Document customer interactions and feedback for further analysis- Assist in the development of training materials and resources for clients- Stay up-to-date on product updates and developments to provide accurate information to clients- Contribute to the overall improvement of customer support processes and procedures
Requirements:- Minimum of 2 years of experience in a customer support or technical support role- Strong communication skills, both written and verbal- Exceptional emotional intelligence to effectively handle customer inquiries and complaints- Passionate about providing excellent customer service and solving problems- Ability to work independently and efficiently in a remote work environment- Experience in using customer support software and tools- Bachelor's degree in a related field is preferred
Personality Traits:- Passionate about customer service and technology- Independent and self-motivated to succeed in a remote work setting
Soft Skills:- Excellent communication skills to effectively interact with customers and team members- High emotional intelligence to handle challenging situations with empathy and understanding
Benefits:- Paid Time Off (PTO) for work-life balance- Paid overtime for extra hours worked- Company-provided equipment for remote work
Working Environment:At Cropital, we foster a working environment that cultivates leaders who embrace inclusivity and mentorship. We value teamwork, collaboration, and continuous learning to support our employees' growth and development.
Equal Opportunity Statement:Cropital is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, including those with diverse backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
