Job Description:
The Support Manager at Solaire Resort & Casino is responsible for managing a team of support staff who assist in ensuring the smooth operation of various departments within the company. The Support Manager will oversee the day-to-day operations of the support team, provide guidance and support, and ensure that all tasks are completed efficiently and effectively.
Responsibilities:- Manage and oversee a team of support staff, including assigning tasks, providing training and development opportunities, and conducting performance reviews- Develop and implement processes and procedures to streamline support operations and improve efficiency- Act as a liaison between the support team and other departments within the company, ensuring clear communication and coordination- Monitor support team performance and metrics, identifying areas for improvement and implementing solutions- Handle escalated customer issues and provide resolution in a timely and professional manner- Collaborate with other managers and departments to identify support needs and develop strategies to meet those needs- Maintain a high level of customer satisfaction by delivering excellent service and addressing customer concerns promptly and effectively
Requirements:- Bachelor's degree in Business Administration or a related field- Minimum of 5 years of experience in a supervisory or managerial role within a customer support or service environment- Strong leadership skills with the ability to motivate and inspire a team- Excellent communication and interpersonal skills- Adaptable and resourceful with the ability to thrive in a fast-paced environment- Proficient in negotiation and presentation skills- Ability to prioritize and manage multiple tasks simultaneously- Experience in the hospitality or entertainment industry is a plus
Benefits:- Dental insurance- Parental leave- Life insurance
Working Environment:At Solaire Resort & Casino, we focus on exceeding customer expectations and delivering delight. Our team works together to create a positive and dynamic environment where every employee has the opportunity to grow and succeed.
Equal Opportunity Statement:Solaire Resort & Casino is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
