Job Description:
mClinica is seeking a dedicated and hardworking Support Associate to join our team in Davao City, Philippines. As a Support Associate at mClinica, you will be responsible for providing exceptional customer support to our clients, troubleshooting technical issues, and ensuring smooth operations of our software products. This position requires a high level of attention to detail, strong problem-solving skills, and the ability to work effectively in a fast-paced environment.
Responsibilities:
1. Provide prompt and courteous customer support via phone, email, and chat2. Troubleshoot technical issues related to our software products3. Escalate complex issues to the appropriate team members for resolution4. Keep detailed records of customer interactions and technical issues5. Work closely with the product development team to identify and resolve software bugs6. Assist with software testing and quality assurance activities7. Provide ongoing training and support to clients on how to use our software products effectively8. Collaborate with cross-functional teams to improve the overall customer experience
Requirements:
1. Bachelor's degree in Computer Science, Information Technology, or a related field2. Minimum of 3 years of experience in customer support or technical support roles3. Strong problem-solving skills and attention to detail4. Excellent communication and interpersonal skills5. Ability to work independently and as part of a team6. Experience with software testing and quality assurance is a plus7. Knowledge of healthcare industry practices is a plus8. Ability to adapt to changing priorities and work under pressure
Personality Traits: - Hardworking- Dedicated
Soft Skills:- Innovation- Problem-solving
Benefits:- Free accommodation- Paid overtime- Travel opportunities
Working Environment:At mClinica, we encourage a culture of ongoing learning and development for personal and professional growth. We provide a supportive and collaborative work environment where employees can thrive and reach their full potential.
Deadline to Apply:March 18, 2024
Equal Opportunity Statement:mClinica is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
