Support Assistant - Work From Home

Job Description:We are looking for a dedicated Support Assistant to join our team at mClinica. As a Support Assistant, you will be responsible for providing assistance to our customers and supporting the overall operations of our company. This is a part-time, entry-level position that offers the opportunity to work from home.

Responsibilities:- Respond to customer inquiries and provide support via email, phone, or chat- Troubleshoot issues and provide solutions to customers- Assist with data entry and administrative tasks- Collaborate with team members to ensure customer satisfaction- Analyze customer feedback and provide recommendations for improvement- Assist with onboarding new customers and providing training and resources- Negotiate with customers to resolve any issues or disputes- Maintain accurate records of customer interactions and transactions

Requirements:- 1 year of experience in a customer service or support role- Hardworking and motivated individual who is dedicated to providing excellent customer service- Strong analytical skills and the ability to think critically- Excellent communication and negotiation skills- Proficiency in Microsoft Office and other basic computer skills- Ability to work independently and manage time effectively

Benefits:- Travel opportunities for training or conferences- Remote work flexibility to accommodate your schedule- Employee discounts on company products- A dynamic workplace that values teamwork, innovation, and shared success

Equal Opportunity Statement:mClinica is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees feel valued and supported. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 25, 2024

If you meet the requirements and are looking for a rewarding opportunity to work from home with a supportive team, we encourage you to apply for the Support Assistant position at mClinica. Join us in our mission to improve healthcare access and outcomes for all.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.