Supervisor /Team Lead

Job Description:
Essential Functions


Day to day monitoring of staffing, technology and other requirements Monitoring of live scribing to ensure client standards are met Deliver under the pressure of frequent interruptions, distractions, and strict timelines Proofread very detailed materials and monitor work accurately Ability to organize and track multiple records and requests and follow through in a timely manner. Handle confidential material while protecting its strict confidentiality. Create and update workflow/guidelines document Facilitate team huddles, provide and document event-based and frequency-based coaching and feedback on an individual and group level Identifying and coordinate training needs and issues; coordinate, implement and follow through on best practices, process improvement activities and customer experience initiatives Coordinate all staff benefits and requirements
Minimum Qualifications:
Knowledge of quality assurance, process improvements, domain, etc Analytical and logical reasoning Knowledge of ICD 10 codes, HIPAA, HITECH and CA DWC Excellent working knowledge of MS Office – excel, PPT, word, outlook, and other various computer programs such as EHR software Proofread very detailed materials and monitor work accurately Soft skills


Strong interpersonal skills to effectively and diplomatically interact with others. Deliver under the pressure with frequent interruptions and distractions is required Excellent listening skills, speak clearly and distinctly, write effectively and concisely, using appropriate vocabulary and grammar to obtain and convey information required Establish and maintain cooperative working relationships Skills and knowledge transfer Self-initiated zeal for continuous improvement required Compliance to and implementation of policies Fosters spirit of collaboration and teamwork Ability to provide effective coaching and feedback Prioritization and sense of urgency People management, conflict resolution Ability to maintain equanimity in the face of resistance, indifference or hostility Lead in a continually challenging environment Education


Allied medical degree holder, graduate of Medicine or Nursing preferred Experience


Scribing or clinical experience preferred Some training experience preferred Minimum 12 months of relevant supervisory work Amenable to work graveyard and holidays in Makati