Specialist – Customer Care Position Title: Specialist, Customer Care Department: CARE Operations Domain: Customer Care Job level: SU2 Reports to: Supervisor, CARE Operations Who We Are: Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We're obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customer's marketing needs throughout their business journey. The Global English Customer Care Specialisthandles customer service inquiries regarding Vista products, services, and site navigation in a professional and efficient manner. Global English Customer Care Specialistalso delivers seamless omnichannel experience support on all platforms such as Voice, Chat, and Email in the US, UK, Canada, and ANZS. What You Will Do: Frontline representative to support Vista customers via Phone, Email, and/or Chat Demonstrate strong customer service skills to optimize the experience for each customer contact Ability to empathize and relate to customers even during difficult conversations Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner Walk the customer through websites, customer-facing platforms, and tools to complete desired actions Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures Use appropriate systems and available resources as necessary to assist in responding to each request Support and provide information to all internal and external customers in a professional and courteous manner Apply minimal sales and design expertise to improve customer experience and increase satisfaction Build a strong customer relationship and commitment Perform additional responsibilities as required Your Qualifications: At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you! Atleast 1 year BPO experience supporting customer service preferably handling multi-channel platform Knowledge of and/or interest in internet/web technologies and social media Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role Proficient in English verbal and written communication The ability to learn new technology quickly and the ability to use multiple systems Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus Working knowledge of MS Outlook, Excel, Word, and PowerPoint Why You'll Love Working Here: Being at Vista means that you don't see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.
