Sr. Technical Representative, It Operations

Job Title:Sr. Technical Representative, IT Operations (TCF) Job DescriptionReceive, analyze, monitor and resolve PC, telephone and network related problems in a timely manner with less or minimum supervision from higher level technicians or supervisor.Assist all end users with general computer operation and desktop application software questions and problems.
Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and
application software.
Responsible for correcting any problem with technical equipment at a call center site.
Responsible for the operation, installation and configuration phase of desktop computer equipment.
Provide telephony support in performing installation and trouble shooting on telephone sets
Perform hardware and software upgrades to peripheral equipment.
Assist with hardware and software upgrades to Production and Administration phone switches.
Identify and/or assist with resolution to customer access issues.
Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance.
Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of
failure, plus assist in maintaining an accurate inventory of all hardware and software. Location:PHL Muntinlupa - Alabang 4 Language Requirements: Time Type:Full time******** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents