Service Manager

Duties and Responsibilities:- Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.- Setting up and maintaining a service desk and evaluating its efficiency.- Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.- Monitoring department issues and client complaints to create methods to lessen recurring issues.- Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.- Maintaining strong relationships with manufacturers, dealers, and sales representatives.- Helping to train new employees in company procedures.- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processesQualifications:- A bachelor's degree in business, administration, or related field.- Previous sales and management experience may be advantageous.- Strong industry knowledge.- Excellent leadership, communication, sales, and customer service skills.- Computer literacy and good organizational skills.- Strong creative thinking and problem-solving skills.- The ability to work under pressure and handle stress.**Benefits**:- Company events- Free parking- Paid trainingSchedule:- 8 hour shiftSupplemental Pay:- 13th month salaryAbility to commute/relocate:- Makati: Reliably commute or planning to relocate before starting work (required)