Service Engineer Senior Manager - Kitchen Appliances

DIRECT HIRINGJOB SUMMARY: Responsible for the overall operations of the Engineering Department.QUALIFICATIONS:* Engineering Graduate, preferably a licensed Mechanical Engineer* With at least 10 years managerial experience in the Engineering field* Knowledgeable in kitchen, laundry equipment, & air-conditioning* With good customer service, negotiation, and presentation skills* High proficiency in MS Office especially in MS Excel.DUTIES AND RESPONSIBILITIES* Organizes, plans and coordinates all after sales activities of the department.* Maintains close liaison with customers and suppliers.* Prepares summary of parts sales forecasts for the division. * Negotiates service contracts.* Updates management on the progress of escalated service activities and acquires management approval on recommended action.* Assists in the formulation of short and long range planning and in the preparation of forecasts and other required reports.* Manages the credit and collection activities of the department. Ensures that Ars are paid on time.* Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.* Recruits and assigns enough qualified personnel to adequately cover customer service requests* Works hand in hand with customer's installation and maintenance engineers until every major equipment purchased is installed and commissioned.* Provides the necessary personality in closing or finalizing sales negotiations and contracts.