Service Desk Analyst

**Job Description** We Believe in Better!**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte®, InteliServe**What success looks like in this role**:- Typically provides technical support external customers.- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.- Discover and document process and procedures, which needs to be published to the team or on the Knowledgebase- Escalates complex problems to higher level of expertise within organization.**You will be successful in this role if you have**:- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery- Competent in MS Office and other standard software- Understanding of Active Directory to unlock and reset passwords- Analytical and diagnostic skills- Good Communication Skills**eeo**Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity