Service Desk Agent

FOR FASTER PROCESSING, PLEASE FILL OUT THIS APPLICATION FORM: https://forms.gle/jxPugHtv5W3PVyv88Purpose:- Attend to simple concerns of Residential and SME customers received thru inbound/outbound telephone calls, SMS, email and chat in accordance with standard operating procedure.- Analyze customer issues and concerns and provide accurate solution/s.AREAS OF RESPONSIBILITY• Attend to inbound/outbound telephone calls, email and chat in accordance with standard operating procedure• Investigate, manage customer expectations to maintain customer satisfaction.• Meet and exceed personal/team KPIs • Record all data from calls according to the company's standardsEducation: Minimum Educational Qualifications for this positionPreferably with bachelor's degree or at least 2 years College graduate (IT/Computer course).Relevant Experience:Entry Level. Can perform basic Computer and Network TroubleshootingBusiness Understanding:Manage a large group of agents and ensure achievement of set targets