Service Analyst (Business Support, Data Quality And Data Governance)

Flexibility to regularly rotate through different technical specialties and skill sets.
Initiate the discovery process on new features and functionalities of the platform and leverage this as efficiencies to the Account Teams.
Perform tests and solutions to account requirements or issues / gaps identified on Account System Configurations and see problems through to resolution
Research on new features and functionality, diagnose, troubleshoot and identify solutions to resolve
Provide technical configuration support to Service Team, end Users and Clients for a specific requirement which includes but not limited to deployment, troubleshooting, workflow process requirements.
Ensure compliance to Data Governance Policies and Procedures
Responsible for risk management, issue management, incident management and overall escalation / risk mitigation of services offered
Assist in overall Governance, Audit and overall resolution of business processes within the platform
Perform Configuration and Data Audits and initiate remediation to correct audit findings as required
Completion of all allocated activities within SLA to support the effective and efficient roll-out of the platform across your region of support
Document knowledge in the form of User Guides, Process Maps or Manuals
Analyze and Recommend Configuration / Database Improvements
Analyze Impact of Database Changes to the Business
Ensure Data is Secure
Ensure Databases Run Efficiently
Ensure Platform Availability
Extract Live Data
Guarantee Database Setup Meets Industry / Client Requirements
Work Closely with Development Teams with Regards to Database Updates and Design
Solid Understanding of Company’s Data Needs
Strong Technical and Interpersonal Communication
Participate in professional and personal development programs
Experienced helpdesk service delivery professional
Strong Analytical and Technical Problem Solving Skills with the ability to provide quick resolutions to problems on hand
Advanced Excel skills
Graduate of Business IT related course, BS Information Technology or Computer Science